Privacy Policy
At Nexora Luxury Tiles, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide while using our website and services.
Information We Collect
When you visit our website or contact us, we may collect the following information:
- Full Name
- Company Name
- Email Address
- Phone Number
- Country and Business Location
- Shipping and Billing Information
- Product Inquiry Details
- IP Address and Browser Information
- Website Usage Data through Cookies and Analytics
We collect only the information necessary to provide our services and improve your experience.
How We Use Your Information
The information collected may be used to:
- Respond to your inquiries and quotation requests
- Process product orders and export documentation
- Communicate order updates and shipping information
- Improve our products, website, and customer service
- Send catalogs, promotional offers, and business updates (only if you opt-in)
- Maintain legal and regulatory compliance
- Prevent fraud and ensure website security
Cookies
Our website uses cookies and similar technologies to improve functionality and analyze website traffic.
Cookies help us:
- Remember your preferences
- Improve website performance
- Understand visitor behavior
- Enhance user experience
- Deliver relevant content
You can disable cookies through your browser settings, although some website features may not function properly.
Information Sharing
We respect your privacy and do not sell, rent, or trade your personal information.
Your information may only be shared with trusted third parties when necessary, including:
- Shipping and logistics partners
- Payment processing providers
- IT and website service providers
- Government authorities when legally required
All third-party partners are expected to maintain appropriate confidentiality and security standards.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
These measures include secure servers, restricted access, data encryption where applicable, and regular monitoring of our systems.
While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.
International Data Transfers
As an international tile exporter, your information may be transferred and processed in countries where our business partners, logistics providers, or service providers operate. We take appropriate measures to ensure your data remains protected during such transfers.
Third-Party Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices, content, or policies of those external websites. We encourage you to review their privacy policies before providing any personal information.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate data
- Request deletion of your information
- Withdraw consent for marketing communications
- Object to certain processing activities
- Request a copy of your personal data
To exercise these rights, please contact us using the details provided below.
Data Retention
We retain your personal information only for as long as necessary to fulfill business purposes, comply with legal obligations, resolve disputes, and enforce our agreements.
Children's Privacy
Our products and services are intended for businesses and individuals over the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, it will be promptly deleted.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be posted on this page along with the revised effective date.