Shipping Policy
At Nexora Luxury Tiles, we are committed to delivering premium-quality tiles safely and efficiently to customers worldwide. This Shipping Policy outlines our shipping process, delivery timelines, and important information regarding international and domestic shipments.
Order Processing
Once your order is confirmed and payment requirements are fulfilled, our team begins processing your order.
- Order confirmation is sent after successful verification.
- Production and quality inspection are completed before dispatch.
- Export documentation is prepared for international shipments.
- Customers are informed once the shipment is ready for dispatch.
Processing time may vary depending on product availability, customization requirements, and order quantity.
Shipping Destinations
We ship our products to customers across India and international markets, including Asia, Europe, the Middle East, Africa, North America, and other regions, subject to applicable shipping regulations and logistics availability.
Delivery Time
Estimated delivery times vary depending on the destination and shipping method.
- Domestic Orders: Generally delivered within 5–10 business days after dispatch.
- International Orders: Delivery typically takes 15–45 business days, depending on the destination country, customs clearance, and shipping carrier.
Please note that delivery timelines are estimates and may vary due to unforeseen circumstances.
Shipping Charges
Shipping costs are calculated based on:
- Destination country or state
- Order quantity and weight
- Packaging requirements
- Shipping method (Sea, Air, or Road)
- Applicable taxes, duties, and logistics charges
The final shipping cost will be provided in your quotation or invoice before order confirmation.
Packaging
We use export-grade packaging designed to protect tiles during transportation.
Our packaging includes:
- Durable corrugated cartons
- Protective wrapping materials
- Wooden pallets (where required)
- Moisture-resistant packaging
- Secure container loading for export shipments
Every shipment undergoes careful inspection before dispatch to minimize the risk of damage.
Shipment Tracking
Once your order has been dispatched, we will provide shipment details and tracking information (where available), allowing you to monitor the progress of your delivery.
Customs, Duties & Taxes
For international orders, customs duties, import taxes, VAT, or other local charges may apply according to your country’s regulations.
These charges are the responsibility of the buyer unless otherwise specified in the sales agreement.
Delivery Delays
While we strive to meet estimated delivery schedules, delays may occur due to factors beyond our control, including:
- Customs clearance procedures
- Weather conditions
- Port congestion
- Public holidays
- Transportation disruptions
- Government regulations
- Force majeure events
We will keep customers informed of any significant delays whenever possible.
Damaged or Missing Shipments
If your shipment arrives damaged or incomplete:
- Inspect the shipment immediately upon delivery.
- Report any visible damage to the delivery carrier before accepting the shipment whenever possible.
- Notify our customer support team within 48 hours of receiving the order.
- Provide photographs of the damaged packaging and products to help us investigate and resolve the issue promptly.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping addresses and contact details.
Nexora Luxury Tiles is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Order Modifications
Any changes to the shipping address or order details should be requested before the order is dispatched. Once an order has been shipped, modifications may not be possible.